Black Friday Returns Policy
Items purchased during the Black Friday Sale are eligible for an exchange or store credit only.
Any items marked as ‘Final Sale' are not eligible for returns or exchanges of any kind unless deemed faulty.
Items purchased during the Black Friday Sale are eligible for an exchange or store credit only.
Any items marked as ‘Final Sale' are not eligible for returns or exchanges of any kind unless deemed faulty.
What matters to us most is that you love your new LOC purchase, which is why we will happily accept returns for an exchange, store credit or refund to the original payment method (excluding shipping costs) on all full-priced items. Returns must be submitted within 14 days of delivery and be in original condition with all tags attached.
Any items purchased during the Black Friday Sale are eligible for an exchange or store credit only.
Any sale items marked as ‘final sale’ are not eligible for returns or exchanges of any kind unless deemed faulty.
Please note, when submitting your return, you will need to use the AU# at the start of your order number.
Start the returns process here and our team will do their best to assist you.
Please note, all items marked as final sale are final and cannot be accepted for return or exchange of any kind, unless deemed faulty.
If you have received a faulty or incorrect item, we are so sorry! A lot of effort goes into the preparation of our product prior to shipping. All LOC pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.
Please email us at love@lackofcolor.com.au with your order number and a brief description and images of the fault/incorrect item.
Please note, we do not consider natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.
We will happily discuss the details of your return further via email at returns@lackofcolor.com.au.
For more information on how to return your items, follow the steps below to ship your items back in all original packaging, unworn and in original condition with all tags attached.
This video will guide you through the steps to process your return through our online returns portal.
Reach out to our customer care team at returns@lackofcolor.com.au for any further questions.