Returns Policy
We'll happily accept returns on all full-priced items received within 14 days, providing the product is in original condition with tags attached. Any returns made after this time will not be accepted for a return (unless delayed due to postage and handling).
'Final sale' items are non-refundable and cannot be returned/exchanged unless deemed faulty.
- To submit a return you will need your order number and the email address used to place the order.
- Your order number can be found in your order confirmation email and starts with AU#.
Please note, when submitting your return, you will need to use the AU# at the start of your order number.
- All full priced items are eligible for return within 14 days of delivery (including items purchased using a 10% welcome discount code).
- All return items must be in the original packaging, unworn and in original condition with all tags attached.
- All returns will incur a return shipping fee which will be calculated in the returns portal.
- All items purchased during our EOFY Sale are eligible for exchange only within 14 days of receiving your order.
- All items marked as final sale are are non-refundable and cannot be returned/exchanged unless deemed faulty.
If you have placed an order during a gift-with-purchase giveaway, please note that when making a return, you must return the gift-with-purchase item along with the LOC product.
If the gift-with-purchase item is a cosmetic product, the seal must not be broken/opened.
Failing to return the gift-with-purchase item in it's original condition will result in the value of the item being deducted from your return value.
- We will happily offer exchanges for new size, colour or style. Simply use our returns portal and follow the prompts to exchange or shop now.
- Exchanges will honour the value paid at checkout after discounts, excluding shipping fees. Customers are responsible for any additional costs required to exchange their item.
- All return items must be in the original packaging, unworn and in original condition with all tags attached.
- Stock cannot be held for exchanges, in the event the item requested sells out, you will be issued a store credit (minus shipping fees, where applicable).
- If the size you are requesting is low in stock or sold out, your return cannot be processed as an exchange.
- All exchange returns will incur a return shipping fee, charged when your return is submitted. This charge is to generate a shipping label on our freight account to return your original items to us.
- We will happily offer refunds for all full priced items.
- All return items must be in the original packaging, unworn and in original condition with all tags attached.
- All returns will incur a return shipping fee which will be calculated in the returns portal.
- All shipping costs are non-refundable.
- For all returns within Australia, a return shipping label will be provided when your return request is submitted. The cost of the return shipping label will be deducted from your refund amount or charged when the return is submitted.
- Return shipping labels are valid for 14 days. If your return is not shipped in this time, your return request and return shipping label will expire.
- International customers are to cover the cost of return shipping. We highly recommend using a trackable service to track the progress of your return.
- Start the returns process here and our team will do their best to assist you.
- International orders are eligible for refund, exchange or store credit.
- Exchange returns will be charged a shipping fee to cover the shipping of your new order.
- All returns will incur a return shipping fee which will be calculated in the returns portal.
- International customers are to cover the cost of return shipping. We highly recommend using a trackable service to track the progress of your return.
If you have received a faulty or incorrect item, we are so sorry! A lot of effort goes into the preparation of our product prior to shipping. All LOC pieces are thoroughly inspected and quality controlled to ensure our high-quality standards are adhered to.
Please email us at love@lackofcolor.com.au with your order number and a brief description and images of the fault/incorrect item.
Please note, we do not consider natural fibre flaws such as flecking, weave variations and loose straw ends as faulty.
We will happily discuss the details of your return further via email at returns@lackofcolor.com.au.